Privacy Policy

What information do we collect?

We collect information from you when you register on our site or fill out a counselling request form, or use Homeweb LiveChat.

When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the product or service requested by the customer.

We do not solicit or keep any information when you browse the public-access areas of our website. We use "cookies" only to rapidly display pages you have already consulted and to make our website more user-friendly for you. We never use cookies to compile information about you without your knowledge.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your identifiable personal information to outside parties. This does not include third parties who assist us in servicing you. These parties are required to keep this information confidential. If you choose to use Homeweb LiveChat, copies of chat transcripts may be stored on secure servers both in Canada and the United States. You can be assured that Homewood, as well as all third parties keep your information secure. We may release your personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google Analytics

We use a tool called Google Analytics to produce general, anonymized and aggregate information about the use of this site. The data that Google Analytics accesses is not personally identifiable, but captures each registration as a unique (numbered) user.Google Analytics collects data such as how often unique users visit this site, the pages visited (and when), interactions with assessments and/or resources, and other sites the user visited prior to coming to this site. In turn, we use the information we receive from Google Analytics for improvement of our site and the services we provide.Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. To find out more, please visit:

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site and Homeweb LiveChat, you consent to our Privacy Policy.

Changes to the policy

Revisions will be posted on this page, should there be a change to this privacy policy.

Contacting us

If there are any questions or concerns regarding this privacy policy you may contact us at 1.800.663.1142.